Privacy Policy

1Information We Collect

We collect information necessary to provide accurate estimates, schedule moving crews, and execute your relocation smoothly:

• Contact Information: Full name, phone number, and email address.
• Move Details & Logistics: Origin address, destination address, preferred move date, home size (square footage/bedrooms), flight of stairs, elevator access, and specialty item requirements (e.g., pianos, heavy safes, fragile antiques).
• Communications: Notes, special requests, and inquiries sent via our contact forms, quote requests, phone calls, or emails.
• Technical Data: Standard browser type, operating system, IP address, and interaction metrics collected automatically via cookies to ensure site functionality and security.

2How We Use Your Information

The information we collect is strictly used for legitimate business purposes, including:

• Calculating accurate moving estimates and dispatching personalized move plans.
• Communicating with you regarding your quote, reservation confirmation, crew arrival windows, and post-move feedback.
• Coordinating logistical operations, truck routing, and packing materials allocation.
• Processing transactions, invoicing, and service documentation.
• Complying with applicable local, Massachusetts state, and federal transportation regulations.

3Information Sharing & Third Parties

We will never sell or monetize your personal data. We only share information in the following limited situations:

• Service Providers: Trusted software platforms that assist in operating our website, managing emails/SMS notifications (e.g., Resend), and processing secure payments.
• Legal Compliance: When required by law, subpoena, or to protect the safety, rights, and property of Zoar Enterprises LLC, our team, or our customers.

4Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures (including HTTPS/SSL encryption) to protect your personal details against unauthorized access, loss, or misuse. We retain your information only as long as necessary to fulfill move requests, tax obligations, and resolve potential disputes.

5Cookies & Analytics

Our website may use cookies to remember preferences, analyze website traffic trends, and improve user navigation. You can instruct your browser to refuse cookies, though some website features may not operate as intended.

6Your Choices & Rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate records, or ask us to delete your personal information from our active databases by contacting us directly.